Return & Refund Policy
Return Eligibility
At DACNEL, we want you to be satisfied with your purchase.
You may request a return or refund within 30 days of delivery if the product meets the conditions below:
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The item is unused and in its original condition
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The item is returned with original packaging and accessories
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Proof of purchase (order number) is provided
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or special-order products
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Items damaged due to misuse, improper installation, or unauthorized modification
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Products showing signs of physical damage not caused by manufacturing defects
Return Process
To initiate a return, please follow these steps:
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Provide your order number, product model, and reason for return
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Our team will review your request and provide return instructions
Please do not send products back without prior authorization.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 3–5 business days
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Refunds will be issued to the original payment method
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Processing time may vary depending on your payment provider
Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item
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If the return is approved due to a product defect, DACNEL will cover the replacement shipping cost
Shipping fees are non-refundable unless otherwise stated.
Exchanges
If you received a defective or incorrect item, please contact us at dacnelcard@gmail.com.
We will arrange a replacement after verification.
Contact Information
For any questions regarding returns or refunds, please contact us:
Email: dacnelcard@gmail.com
Response Time: Within 24–48 business hours
Notes
This return policy applies only to purchases made directly on dacnel.com.
Return terms may vary for bulk or customized orders.