Order Cancellation Policy

1. Introduction

At DACNEL, we understand that sometimes customers need to cancel an order. This Cancellation Policy explains how and when orders can be cancelled and what steps to follow.

This policy applies to orders placed directly on dacnel.com.

2. Cancellation Before Processing

You may request to cancel your order before it has been processed for shipment.

To cancel an order, you must:

1. Contact our support team immediately after placing the order

2. Provide your order number and request cancellation

If your order has not yet entered the fulfillment process, we will cancel it and issue a full refund to the original payment method within 3–5 business days.

3. Cancellation After Processing Begins

Once an order has entered the processing or fulfillment stage (for example, packing or shipment preparation), we may no longer be able to cancel it.

In such cases:

✔ You can refuse delivery when the package arrives
✔ You may then follow the Return & Refund Policy to return the item for a refund

Please note: Additional shipping or return fees may apply in this case, subject to the Return Policy.

4. Refunds for Cancelled Orders

Refunds for cancelled orders are processed as follows:

• Approved cancellations will be refunded to the original payment method within 3–5 business days

• Refund timing may vary depending on your bank or payment provider

• You will be notified by email once the cancellation and refund are complete

5. Contact for Cancellation

To request an order cancellation or inquire about your order status, please contact:

Email: dacnelcard@gmail.com
Response Time: Within 24–48 business hours

6. Notes

• Orders placed during promotional events may be processed more quickly and may not be cancellable after placement

• Customized or special-order products may not be eligible for cancellation

This Cancellation Policy works together with our Return & Refund Policy and Shipping & Delivery Policy.