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  • Shipping & Delivery Policy

    Free Shipping

    At DACNEL, operated by SHINREAL ELECTRONICS CO., LIMITED (Hong Kong), we provide reliable worldwide shipping services for our customers.

    All eligible online orders include free standard worldwide shipping.

    Additional charges may apply for expedited shipping options or special delivery requirements.

    Delivery Scope

    We provide standard delivery services to eligible destinations worldwide.

    Please note that certain locations, including military addresses, remote regions, or restricted areas, may not be covered by our logistics partners.

    Our products may be manufactured, stored, and shipped from our authorized manufacturing and logistics facilities located in China.

    Processing Time

    Orders placed from Monday to Friday (excluding public holidays) are generally processed within 3 business days after payment confirmation.

    Bulk orders, customized products, or special-order items may require additional processing time.

    Please contact us in advance for estimated processing schedules.

    Delivery Options

    Standard Shipping

    Free standard postal or express shipping service is provided for eligible orders.

    Tracking information will be provided after shipment.

    Expedited Shipping

    DHL, FedEx, UPS, and other premium courier services are available upon request.

    Additional shipping charges may apply.

    Please contact us if you require urgent delivery.

    Order Confirmation & Tracking

    Once your order is confirmed, an order confirmation email will be sent to you.

    After shipment, a tracking number will be provided via email.

    You can check the delivery status through the tracking system of the relevant courier service.

    Failed Delivery

    If delivery cannot be completed due to reasons including:

    • No one being available to receive the package
    • Incorrect or incomplete shipping information
    • Customer failure to respond to delivery attempts

    additional re-delivery fees or shipping charges may apply.

    Please provide a valid shipping address and contact phone number to help avoid delivery issues.

    Contact Information

    If you have any questions regarding shipping or delivery, please contact us:

    Company Name: SHINREAL ELECTRONICS CO., LIMITED (Hong Kong)
    Brand Name: DACNEL
    Email: dacnelcard@gmail.com
    Response Time: Within 24–48 business hours